Privacy

Privacy Policy – SilkSponges.com

Welcome to SilkSponges. We value your trust and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, www.silksponges.com, or use our products and services. We comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR).

Who Can Use Our Services

If you're under 16, you’ll need the permission of a parent or guardian before accessing or using our website and services.

What We Mean by “Personal Data”

“Personal data” refers to any information that identifies you as an individual. This includes things like your name, address, email, and other contact details.

When and Why We Collect Your Data

We collect your information in the following scenarios:

  • When you browse our website
  • When you make a purchase
  • When you contact us directly
  • When you subscribe to our newsletter or promotions

We process this information with your consent or to fulfill a contract (for example, when you place an order). If you don’t provide the required data, we may be unable to offer certain services.

We do not process your personal data without legal basis or your permission unless required by law.

Information We Collect

Identifying information:

  • Full name
  • Address (billing and/or shipping)
  • City or place of residence
  • Contact details (phone number and email)
  • IP address

Device and usage data:

  • Browser type
  • Operating system
  • Internet provider
  • Type of device used to access our site

Social Media Integration

Our site may offer social sharing tools or links. If you use them, your social media provider may send us basic profile info—like your name, photo, or contact list—based on your platform’s privacy settings.

If you engage with our content through a social platform, that interaction may be visible on your social media profile, depending on your settings. Please review your own privacy preferences on those platforms.

Surveys and Feedback

From time to time, we may invite you to share your opinions via surveys. Participation is voluntary. Any data you provide is anonymised and used only to improve our services and understand customer needs. Your personal identity will never be linked to your responses.

Promotions and Giveaways

If you join one of our contests, we may ask for your name, email, location, gender, and phone number. This information helps us run the promotion fairly and contact winners. We also use it to evaluate the effectiveness of marketing campaigns.

Rest assured, we use your information only for these stated purposes—and nothing unexpected.

How We Protect Your Information

We use appropriate technical and organisational measures to keep your data safe. This includes:

  • Secure (SSL) connections
  • Restricted access to personal data
  • Confidentiality agreements with team members and partners

We take data security seriously to make sure unauthorized parties cannot access or misuse your information.

How Long We Keep Your Data

Your personal data is only kept for as long as necessary for the purposes outlined above, or as required by law.

International Data Use

Your data will only be stored and processed within the European Union. If we ever need to transfer data outside the EU, we will ensure the country provides adequate protection in line with GDPR standards.

External Links

Our site may link to third-party websites. Please be aware that we are not responsible for how those sites handle your data. We recommend reviewing their privacy policies before sharing information.

Cookies and Tracking Technologies

We use cookies to enhance your experience. Cookies help us:

  • Improve website speed and functionality
  • Keep our platform secure
  • Detect errors and optimize content

You can control cookies via your browser settings. Disabling cookies may limit certain features or reduce site performance. For full details, see our Cookie Policy at: www.silksponges.com/cookiebeleid

Changes to This Policy

We may occasionally update this Privacy Policy. When we do, we’ll notify users via our website or email (if you’ve subscribed). We recommend checking this page regularly to stay informed.

Your Data Rights

You have the right to:

  • Request access to your personal data
  • Ask us to correct, delete, or restrict data we hold
  • Receive a copy of your data
  • Transfer your data to another provider
  • Object to how we process your data
  • Withdraw your consent at any time

If you have concerns about how we handle your data, you can also contact the Dutch Data Protection Authority.

Get in Touch

Have questions or need help regarding your data? Contact us at:

SilkSponges

silksponges@gmail.com